returns & refund policy

Refund & Return Policy – Embodyl

At Embodyl, we’re committed to helping you find natural relief from back and neck pain. We believe in the effectiveness of our products and encourage you to use them consistently for at least 14 days before considering a return. If you’re not satisfied after 14 days and within our 60-Day Money Back Guarantee period, please contact us at support@embodyl.com.

Cancellation Policy

Order changes or cancellations must be made within 24 hours of placing your order. After this time, your order may already be processing and we may not be able to accommodate your request. If you cancel within 24 hours, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We’re confident in the results our products deliver, which is why we offer a 60-Day Money Back Guarantee. To experience the full benefits of Embodyl, we recommend using your product for a minimum of 14 days before requesting a return.

  • Returns are accepted after 14 days of use, within the 60-day guarantee period.

  • Shipping fees (if applicable) are non-refundable.

To initiate a return, please reach out to us through the Contact Us page or by e-mailing support@embodyl.com. To help us process your request faster, include your Order Number or the Name and E-mail Address used at checkout.

Damaged Items

We take care to ensure your products arrive safely. An item is considered damaged if it has a defect or arrives physically broken. Please note that minor packaging damage (such as dented boxes) where the product itself remains intact is not considered damage.

  • If your item arrives damaged, notify us within 72 hours of delivery.

  • Contact us at support@embodyl.com with a clear photo of the damage.

  • If eligible, we will replace your item at no cost.

We do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we work to deliver your order quickly, Embodyl cannot be held responsible for delays outside of our control, including courier issues, customs, or other shipping complications.

  • For delivery problems, please contact the courier directly.

  • We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be eligible for a refund or resend.

Policy Updates

We reserve the right to update this Refund & Return Policy at any time. Please review the most recent version before purchasing. By placing an order with Embodyl, you agree to the terms outlined in this policy.